kuyaking Privacy Policy

1 Introduction

kuyaking is committed to protecting the personal data of every player who uses the platform. This Privacy Policy applies to all users of kuyaking.app, the Android mobile app, and any other services provided under the kuyaking brand to players in the Philippines.

By registering an account or using the kuyaking platform, you acknowledge that you have read and understood this policy. If you have any questions about how we handle your data, you can reach us at [email protected].

2 What Data We Collect

kuyaking collects personal data that is necessary to operate the platform, verify player identity, process transactions, and comply with legal obligations. The categories of data we collect include:

• Registration Data: Your name, date of birth, email address, and mobile number provided when you create an account.
• Identity Verification (KYC): Government-issued ID documents and selfies submitted to verify your identity before withdrawals are processed.
• Transaction Data: Records of deposits, withdrawals, wagers, and winnings — all denominated in Philippine Peso.
• Technical Data: IP address, device type, browser, operating system, and session logs collected automatically when you access the platform.
• Communication Data: Records of any messages or support interactions you have with the kuyaking team.
• Gaming Activity: Game history, bet records, session duration, and platform behaviour used for account management and responsible gaming purposes.

We do not knowingly collect personal data from persons under the age of 21. If we discover that a minor has provided data through a kuyaking account, we will take steps to close that account and delete the associated data.

3 How We Use Your Data

The data kuyaking collects is used for specific, legitimate purposes. We do not sell your personal data to third parties for marketing.

4 Identity Verification (KYC)

kuyaking is required to verify the identity of players before processing withdrawals. This process — commonly called Know Your Customer or KYC — involves you submitting a valid government-issued ID and, in some cases, a recent photograph or selfie for comparison.

• Accepted ID types include those issued by the Philippine government, such as a PhilSys National ID, passport, driver's licence, or similar official documents.
• KYC documents are used solely for identity verification. They are stored securely and are not shared with third parties except where required by law.
• Failure to complete KYC when requested may result in withdrawal restrictions on your account until verification is satisfied.

kuyaking uses secure, encrypted channels for the submission and storage of KYC documents. Access to these documents within kuyaking is restricted to authorised personnel only.

5 Cookies and Technical Data

kuyaking uses cookies and similar tracking technologies to keep sessions active, remember your preferences, and analyse how the platform is used. These technologies help us deliver a stable and consistent experience whether you are playing on a desktop browser or the Android app.

• Essential Cookies: Required for the platform to function. These manage your login session and security tokens. They cannot be disabled without affecting core platform features.
• Analytical Cookies: Used in aggregate to understand traffic patterns, popular games, and session behaviour. This data is anonymised and used to improve the platform.
• Preference Cookies: Store settings like language preferences or notification choices so you do not have to set them each time.

You can manage cookie settings through your browser. Blocking essential cookies may prevent you from logging in or using account features normally.

6 Data Sharing

kuyaking does not sell, rent, or share your personal data with third parties for their own marketing purposes. Data may be shared in the following limited circumstances:

• Payment Processors: Philippine bank transfer providers and supported local e-wallet services receive transaction data necessary to complete deposits and withdrawals. These providers operate under their own privacy frameworks.
• Game Providers: Where a game is provided by a third-party software supplier, technical session data may be passed to that supplier to facilitate gameplay. No financial or identity data is shared.
• Legal and Regulatory Obligations: kuyaking may disclose personal data when required to do so by law, court order, or regulatory authority.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant data may be shared with financial intelligence units or law enforcement as required.

7 Data Retention

kuyaking retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means:

• Active account data is retained for the duration your account remains open on the platform.
• Transaction records and gaming history are retained for a minimum period following account closure to satisfy legal record-keeping obligations.
• KYC documents are retained in line with anti-money laundering requirements, which may require storage for several years after a transaction or account closure.
• Support communications are retained for a reasonable period after resolution to allow reference in case of follow-up queries.

When personal data is no longer required and no legal obligation to retain it exists, kuyaking deletes or anonymises it securely.

8 Your Data Rights

As a player in the Philippines, you have rights over the personal data kuyaking holds about you. These rights are consistent with applicable data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173).

• Right to Access: You can request a copy of the personal data kuyaking holds about you.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: In certain circumstances, you may request that kuyaking delete personal data we hold about you. Note that legal retention obligations may limit the scope of erasure requests.
• Right to Object: You may object to the processing of your data for marketing or profiling purposes.
• Right to Data Portability: Where applicable, you may request that your data be provided in a structured, machine-readable format.

To exercise any of these rights, contact kuyaking support at [email protected]. We will respond within a reasonable timeframe and may require identity verification before fulfilling a request.

9 How We Protect Your Data

kuyaking takes the security of player data seriously. We implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

• All data transmitted between your device and kuyaking is protected by SSL (Secure Socket Layer) encryption.
• Sensitive account actions — such as password changes, withdrawal requests, and KYC submission — are protected by OTP (one-time password) verification sent to your registered mobile number.
• Internal access to player data is restricted on a need-to-know basis. Staff handling player data are subject to confidentiality obligations.
• Regular platform security reviews are conducted to identify and address potential vulnerabilities.

While kuyaking takes these precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately and update your password from a secure device.

10 Changes to This Policy

kuyaking may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, we will notify active players through platform notifications or email where contact information is available.

The date at the top of this page reflects the most recent revision. Continued use of the kuyaking platform after an updated policy is published constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

11 Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal data is handled, you can contact the kuyaking data team:

kuyaking serves players across the Philippines — including Manila, Quezon City, Cebu, and Davao — and we are committed to handling all data enquiries from Filipino players with transparency and care.